Home Energy Loan Program (HELP), assists Toronto homeowners to get a low-interest loan of up to $75,000 to cover the cost of home energy improvements, such as:

  • High-efficiency furnaces / boilers / air conditioners
  • Air-source heat pumps
  • Window / door replacements
  • Basement/attic/exterior wall insulation
  • Air sealing (e.g. weather stripping or caulking)
  • Geothermal systems
  • High-efficiency water heaters
  • Tankless water heaters
  • Drain-water heat recovery systems
  • Toilet replacements
  • Solar hot water systems
  • Rooftop solar PV panels
  • Electric vehicle charging stations (Level 2)
  • Battery storage

With low fixed interest rates, and terms of up to 20-years amortization on qualifying measures*, HELP makes it easy and affordable for homeowners to pay for these home improvements over time, and access rebates offered by utility companies. Once funding is approved, homeowners can hire the contractor of their choice and complete their renovations.

Eligibility

You may qualify for a low-interest loan through HELP if:

  • you own a detached, semi-detached, or row house in the City of Toronto (the property’s postal code must start with an “M”;
  • all of the property owners on title consent to participate in the program;
  • your property tax and utility payments to the City are in good standing; and
  • you obtain written consent from your mortgage lender, if applicable*.

*If your property is subject to a mortgage, we will send you a customized Lender Consent Form.

You may combine HELP with energy efficiency rebates and incentives available from the City of Toronto, Province of Ontario, and utility companies. View all loans and rebates available.

Application Process

Step 1: Complete an Application Form

Once the City receives and approves your application, we will send you a funding offer that states the maximum amount that your property is eligible to receive through the Home Energy Loan Program (HELP). If your home is subject to a mortgage, we will provide a letter and form for you to give to your mortgage lender. Your mortgage lender’s consent is required before the City can send you a funding offer.

HELP Application Form.  You may print and mail the application, or complete it online and email it to homeenergyloan@toronto.ca

Step 2: Home Energy Assessment (Energy Audit) and Funding Request

a. Book a home energy assessment with an Energy Advisor registered by Natural Resources Canada

The assessment will include a basement-to-attic assessment of your home’s insulation, heating, and cooling systems, and detect any air leaks or drafts.

When the assessment is complete, you will receive:

  • a Renovation Upgrade Report with recommendations for specific improvements
  • an EnerGuide¹ rating based on your home’s current energy performance
  • information on available incentives and rebates

b. Submit your funding request

Determine which improvements you wish to make and get quotes from the contractor(s) of your choice, based on your goals, budget, and recommendations of the Energy Advisor. Not sure about an upgrade, check out the City’s new website BetterHomesTO for a list of upgrades. Make sure you see which rebates and incentives are currently available from Enbridge Gas and other service providers.

Your funding request will include:

  • a list of the improvements you intend to undertake;
  • details and cost estimates based on contractor quote(s); and
  • the estimated incentive and rebate amounts available to you from the utility companies.

Funding Request Form 

Step 3: Property Owner Agreement

Once the City has approved your Funding Request, we will send you a Property Owner Agreement (POA), which is the funding agreement between the property owner(s) and the City.

You must sign the POA and return to the City. Once the POA is approved by the City, we can provide, if requested, up to 30 percent of the funds to help you get your project underway.

Step 4: Complete your improvements and submit your project completion report

Homeowners assume full responsibility for the work performed, which includes selecting, hiring, and paying contractors², and obtaining all required municipal and/or provincial permits, if applicable.

When your project is complete, book your post-retrofit home energy assessment with your Energy Advisor. The Advisor will verify the improvements and provide a new EnerGuide¹ rating for your home.

Submit a Project Completion Report signed by your Energy Advisor, along with your contractor’s invoices and your new EnerGuide rating label. The City will then provide you with the remaining funds for your project.

Step 5: Repay the loan over time via your property tax bill

Once your project is complete, the City will notify you when your loan payments will begin. You will be enrolled in the City’s Pre-authorized Tax Payment plan and repay the City via eleven monthly installments per year over the term of your loan.  Loan payments made via the property tax bill are treated in the same manner, and subject to the same penalties, remedies, and lien priorities, as property taxes.

At any time during the term of the loan, you may pay the outstanding balance, without penalty, to clear the loan from your property.

Home Energy Loan Program (HELP)

Home Energy Loan Program (HELP)

Rooftop solar PV panels

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